Return & Refund
iCustom team always feel honred to help you to surprise your important people and wish you love our products, we understand your return request and we accept your return within 14 days of receipt for special circumstanec. Please read the return policy terms below before requesting a return.
Exchange and Returns/Refund
Customer satisfaction is always our top priority.Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check the information for the item and terms before buying.
If you are not satisfied with the items you received, please contact us. We are here to help，please feel free to submit a email if you have any issue with your order!
1.Returns(14 Day )
Customers can contact us within 14 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product or other dissatisfaction, please contact us immediately at our email: [email protected].
①Shipping costs must be covered by buyer in the following situations:
·Returning products for any reason other than a proven defect
·Warranty claims on items taken outside the original country of purchase
·Buyer’s accidental returns
·Returning personal items
·Returning items claimed to have defects but found by quality control to be in working condition
·Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
②Not Covered Under Return:
·Products without sufficient proof of purchase
·Lost or stolen products
·Items that have expired their return period
·Non quality-related issues (after 14 days of purchase)
·Repairs through 3rd parties
·Damage from outside sources
·Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
·Purchases from unauthorized resellers
3.How to Contact Us
Email at [email protected] and describe the issue in detail, including the return reason, along with your order number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
If you need to cancel the order, please contact us at eamil: [email protected]. Please note that cancellations may incur a processing fee.
10% processing fee within 48 hours
30% processing fee after 48 hours
After Shipping: Unable to cancel.
Customized products or private products do not support free returns.
6. Contact email:
7. Refund to account:
Refunds will be refunded to the original payment account. Paypal generally 1-3 working days, credit card generally 5-10 working days.